FAQs

I bought a vape from you and it arrived leaked. Can I get a replacement?

Yes, we understand that receiving a damaged product can be frustrating. If your vape arrived leaked, please contact our customer service team within 24hrs of delivery. We will verify your order and, once confirmed, we can arrange for a replacement to be sent out to you. Thank you for your understanding, and we apologize for any inconvenience this may have caused!
I was expecting a delivery and it didn't arrive. What should I do?

We apologize for any inconvenience caused by the delay in your delivery. Please check your order confirmation for the estimated delivery date. If the delivery is still missing, please contact our customer service team with your order number within 48hrs, and we will assist you in resolving the issue as quickly as possible. Thank you for your understanding!
What happens if the police seize my package?

At Trevor Labz, we prioritize your privacy and security. We use advanced vacuum-sealing techniques to ensure our packages are smell-proof, which significantly reduces the chance of detection. While we can’t guarantee 100% success in every situation, we are proud to say that we have a strong track record of successful deliveries. Our methods are designed to keep your package discreet and secure during transit. If you have any concerns, please feel free to reach out to our customer service team for more information.